Refund policy

Returns & Refunds

If you receive a damaged or defective item, please contact me at info@candleate.com, and I will be happy to arrange a replacement or refund.

For products purchased from the store, you have the right to return your order within 14 days of receiving it.

You can request a return either by contacting me at info@candleate.com or by submitting a return request directly through your customer account.

Please note:

• Custom-made products cannot be returned.
• Products must be unused and returned in their original condition.
• Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
• Refunds will be issued to the original payment method.
• I may not be able to process refunds or replacements for items returned without prior notice or without tracking information.

How to Submit a Return Request

1. Click the profile icon in the store menu, or visit the Refund Policy or Returns page.
2. Sign in to your account:
   • Enter your email address and click Continue.
   • Open the email sent from our store and copy the six-digit verification code.
   • Return to the store and enter the verification code.
3. Click Request Return for the order you wish to return.
4. Select the item(s) you would like to return.
5. Choose a return reason and add a note if necessary.
6. Click Request Return to submit your request.

If your return request is approved and requires shipping, you will receive an email with return instructions and a return shipping label. Once the returned product has been received and processed, your refund will be issued.